Our team makes all the difference.
The two service departments were established in order to serve customers in the metropolitan and Montérégie area. Both call centers are managed from our premises and provide personalized and courteous service. The service directors manage the calls and dispatch the technical team according to their level of expertise or geographic territory in which they are located, thus providing a technical support lead time much lower than industry standard, which has made Groupe Copicom a leader in its class.
Our team has nearly two dozen technicians have all obtained their training and certification either in Canada, the United States, Japan and Korea by the manufacturers that Copicom represents are continuously receiving training in order to maintain their level of expertise on the cutting edge of new technology.